Room reservations may be rescheduled with a $7 fee per room per night until 48 hours before check-in of the first night of your stay. Once within 48 hours, room is nonrefundable and cannot be rescheduled. Children 17 and under stay free. Up to 2 adults and 3 children permitted per room. Up to 4 adults per room. Additional fees may apply for additional adults and/or roll-away bed.

Ticket fares subject to 7% Historic Preservation Fee. Schedules, fares, motive power, equipment, seat selection, and meals are subject to change without notice. We guarantee the class of service you select. You will be notified if a change in schedule or motive power affects your reservation. Payment in full at booking by major credit card is required to finalize a reservation. You may cancel your reservation in full or in part and receive a refund less a $14.00 fee per adult ticket and $7.00 fee per child ticket as late as 5 days before departure with the exception of The Polar Express Train Ride; The Polar Express Train Ride is as late as 60 days before departure. Within 5 days of the departure, or 60 days in the case of the Polar Express Train Ride, the reservation becomes nonrefundable. You may reschedule any time prior to your originally scheduled departure with a $7.00 fee per ticket for another date within the same calendar year. You may not reschedule a reservation after the scheduled departure.